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// DIRECT ANSWER
NovaGenAI builds healthcare AI for hospitals, clinics, biotech labs, and pharmaceutical companies. Our AI runs in production across enterprise clients — Malaysia's largest stem cell bank — handling real patient calls, processing real clinical documents, under real regulatory scrutiny.
Trilingual voice AI (EN, BM, Mandarin). Clinical document intelligence processing records 5x faster. Computational biology for drug discovery. On-premise deployment keeping patient data within hospital walls. Healthcare AI fails when built by engineers who've never been inside a hospital. Ours was battle-tested in production.
// HEALTHCARE AI SOLUTIONS
Trilingual conversational AI handling patient calls, booking, medical enquiries, follow-ups — 24/7. 85% call deflection. 4.8/5 satisfaction. RAG-backed accuracy.
RAG pipelines indexing clinical protocols, patient records, and research papers into AI-searchable knowledge bases. 5x faster retrieval. Source citations.
Drug discovery. Cell viability prediction. Multi-omics integration. Cell2Sentence unique in ASEAN. Accelerating research from years to months.
NVIDIA DGX Spark. Patient data never leaves hospital premises. Full PDPA compliance. Encryption. Consent management. Audit logging. MOH-regulated.
Donor management. Viability prediction. Compliance tracking. Automated reporting. Proven at Enterprise clients — 65% market share.
Multilingual AI concierge for international patients. Enquiry handling. Treatment information. Logistics. Follow-up care. EN, BM, Mandarin.
// DIFFERENTIATION
Our AI runs at Enterprise clients — not a lab. 29+ staff. 10+ partner hospitals. Real patients. Real compliance. When we say PDPA-compliant, we mean audited.
PDPA. MOH guidelines. Medical device regulations. Compliance from architecture through deployment. Patient data stays within your hospital. Every AI decision traceable.
English, BM, Mandarin — natively supported. Malaysian accents, medical terminology, code-switching. Patients speak to AI in their language.
Cell2Sentence. Multi-omics. In-silico screening. Capabilities most healthcare AI vendors don't understand. Unique in ASEAN. Not available from any other vendor.
Every deployment includes: full audit logging of every AI decision, role-based access controls aligned with hospital hierarchies, consent management integrated into every patient data interaction, and automated compliance reporting. We design for MOH and PDPA requirements from architecture through deployment. We provide compliance documentation and can participate in your regulatory audits.
You own your data. Always. Patient records, model outputs, audit logs — everything resides in your infrastructure. If you discontinue, we provide a complete data export in standard formats (FHIR, HL7, CSV) and documented decommissioning procedures. No data hostage situations. No proprietary formats. This is specified in every contract.
Yes, with production metrics to prove it. Our voice AI handles 85% of patient calls autonomously with 4.8/5 satisfaction in English, BM, and Mandarin. It understands Malaysian English accents, code-switching mid-sentence, and medical terminology in all three languages. This isn't theoretical — it's handling real patient calls every day.
We integrate through standard healthcare APIs — FHIR, HL7, DICOM — as well as direct database connectors for common HIS platforms used in Malaysia. We don't require you to change your existing systems. Our AI reads from and writes to your current infrastructure. Integration is scoped and priced as part of every proposal with a technical feasibility assessment before commitment.
For on-premise deployments, models can be fine-tuned on your data within your infrastructure — data never leaves. For base models, we use foundation models not trained on healthcare data. For fine-tuning, we use privacy-preserving techniques. Every model training approach is documented and reviewable by your compliance team before implementation.
Our healthcare AI was built and tested in live clinical operations — handling real patient calls, processing real medical records, operating under real regulatory requirements. We understand hospitals run 24/7, that downtime means patients don't get served, and that 'move fast and break things' doesn't work in healthcare. Our deployments include defined rollback procedures and 24/7 go-live support.
