// PROVEN RESULTS

REAL RESULTS, REAL IMPACT

See how we've transformed healthcare operations with enterprise AI.

FEATURED CASE STUDY
CryoCord Group

CryoCord Group

Malaysia's Largest Stem Cell Bank — Full AI Transformation

The Company

CryoCord Group is Malaysia's largest private cord blood and stem cell bank, commanding 65% market share. With over 160 employees and a multilingual customer base spanning English, Bahasa Malaysia, and Mandarin speakers, CryoCord needed AI solutions as diverse as their operations.

The Challenge

  • Manual, paper-heavy processes across departments
  • Multilingual customer base requiring support in 3 languages
  • Scaling operations without proportional headcount increase
  • Patient data sovereignty requirements under Malaysian PDPA
  • Sales pipeline visibility limited to spreadsheets

The Solution

NovaGenAI deployed a comprehensive AI transformation across CryoCord's entire operation — from customer-facing voice agents to back-office automation.

AI Voice Agents

Trilingual voice agents handling patient enquiries, appointment booking, and lead qualification — 24/7.

Clarify Sales Platform

Real-time sales intelligence dashboard with AI-powered lead scoring and pipeline automation.

HR Automation

Employee onboarding portal, policy Q&A agent, and document processing for 160+ employees.

Document Intelligence

RAG-powered knowledge base across SOPs, medical protocols, and compliance documentation.

The Results

3
AI voice agents deployed across 3 languages
Real-Time
Sales intelligence platform processing live pipeline data
160+
Employees served by HR automation portal
1000s
Documents indexed across SOPs & medical protocols
"NovaGenAI didn't just give us AI tools — they understood our workflows, our compliance requirements, and our multilingual reality. The transformation has been comprehensive."
— Senior Operations Director, CryoCord Group

// MORE COMING SOON

Upcoming Case Studies

COMING SOON

Private Hospital Group

AI-powered patient engagement and operational efficiency across a multi-site hospital network in Malaysia.

Voice AgentsOperationsOn-Premise AI
COMING SOON

Biotech Research Firm

Predictive modelling and document intelligence deployment for a leading Southeast Asian biotech research organisation.

Predictive AIRAGLab Automation

Be Our Next Success Story

Join the organisations transforming their operations with NovaGenAI.

Book a Demo →