Advanced biotech laboratory with AI research infrastructure

// PROVEN RESULTS

REAL RESULTS, REAL IMPACT

See how we've transformed healthcare operations with enterprise AI.

65%
Client Market Share
6
AI Systems Deployed
160+
Employees Served
3
Languages Supported

// FEATURED CASE STUDY

CryoCord Group — Full AI Transformation

Malaysia's largest private cord blood and stem cell bank, commanding 65% market share. With over 160 employees and a multilingual customer base spanning English, Bahasa Malaysia, and Mandarin speakers, CryoCord needed AI solutions as diverse as their operations.

AI Voice Agents for healthcare
VOICE AI

Trilingual AI Voice Agents

24/7 conversational agents handling patient enquiries, appointment booking, and lead qualification across three languages — powered by ElevenLabs voice synthesis and frontier LLM understanding. Real calls, real patients, real-time.

  • English, Bahasa Malaysia, and Mandarin Chinese support
  • Natural dialogue — not IVR menus, real conversation
  • On-premise Whisper for PDPA-compliant speech-to-text
  • Live CRM context injection during every conversation
  • Sentiment analysis and intelligent call routing
ElevenLabsWhisperClaudeWebRTCNLUTTS
Clarify Sales Platform
SALES INTELLIGENCE

Clarify Sales Platform

Real-time sales intelligence dashboard replacing spreadsheet-based pipeline tracking. AI-powered lead scoring, automated follow-ups, and full pipeline visibility across the entire sales organisation.

  • AI lead scoring with predictive conversion probability
  • Real-time pipeline analytics and forecasting
  • Automated follow-up sequences triggered by agent signals
  • Full integration with voice agents for seamless lead handoff
  • Role-based dashboards for reps, managers, and leadership
Next.jsReactSupabasePostgreSQLREST APIWebSocket
RAG Document Intelligence
DOCUMENT AI

RAG Document Intelligence

RAG-powered knowledge base indexing thousands of documents across SOPs, medical protocols, compliance documentation, and HR policies — enabling instant, accurate retrieval for both agents and humans.

  • 1000s of documents indexed across SOPs & medical protocols
  • Semantic search with hybrid retrieval (dense + sparse)
  • Policy Q&A agent for 160+ employee HR queries
  • Compliance documentation always up-to-date and accessible
  • On-premise vector store for data sovereignty
pgvectorLangChainEmbeddingsSupabasePythonWhisper
NVIDIA DGX Spark Infrastructure
INFRASTRUCTURE

On-Premise AI Infrastructure

All AI systems deployed on NVIDIA DGX Spark hardware within CryoCord's own data centre — ensuring full PDPA compliance, zero data egress, and enterprise-grade performance for every model and agent.

  • NVIDIA DGX Spark with 128GB unified memory
  • Local LLM inference via vLLM — Llama 70B–200B class models
  • Zero patient data leaving Malaysian soil
  • Full data sovereignty compliant with PDPA regulations
  • Sub-100ms inference latency for real-time agent responses
DGX SparkvLLMCUDADockerPDPAOn-Premise
HR Automation
👥

HR Automation Portal

Employee onboarding, policy Q&A agent, leave management, and document processing for 160+ employees — all powered by AI with a modern self-service interface.

Next.jsSupabaseRAGClaudeKanban
Data Sovereignty
🔐

PDPA Compliance & Data Sovereignty

Every system architected for Malaysian PDPA compliance — on-premise processing, encrypted storage, audit trails, and zero external data transfer for patient records.

PDPAEncryptionAudit LogsOn-PremiseISO 27001
"NovaGenAI didn't just give us AI tools — they understood our workflows, our compliance requirements, and our multilingual reality. The transformation has been comprehensive."
— Senior Operations Director, CryoCord Group

// MORE COMING SOON

Upcoming Case Studies

We're currently deploying AI transformations across healthcare, biotech, and enterprise — watch this space for detailed results.

Hospital Group
🏥

Private Hospital Group

AI-powered patient engagement and operational efficiency across a multi-site hospital network in Malaysia.

Voice AgentsOperationsOn-Premise AI
Biotech Research
🧬

Biotech Research Firm

Predictive modelling and document intelligence deployment for a leading Southeast Asian biotech research organisation.

Predictive AIRAGLab Automation

Be Our Next Success Story

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Frequently Asked Questions

NovaGenAI has delivered measurable outcomes including 60-80% reduction in manual processing time, 3-5x faster document analysis through RAG pipelines, sub-second inference latency on on-premise deployments, and significant cost savings through AI automation of knowledge-intensive workflows.
NovaGenAI has delivered AI solutions across healthcare and biotech (computational biology, clinical decision support), financial services (document intelligence, compliance automation), and enterprise operations (AI agents, voice AI, workflow automation). Our clients range from startups to established enterprises across APAC.
Deployment timelines vary by complexity. A focused AI agent or RAG pipeline can be deployed in 4-8 weeks. Full on-premise AI infrastructure with custom model fine-tuning typically takes 8-16 weeks. We follow an iterative approach — delivering working systems early and expanding capability over time.
Our clients typically see ROI within 6-12 months through reduced labour costs on repetitive tasks, faster processing of documents and data, improved decision quality through AI-assisted analysis, and competitive advantages from deploying AI ahead of their market. On-premise deployments deliver TCO advantages within 18-24 months.
Yes. NovaGenAI offers proof-of-concept deployments and demonstrations for qualified enterprises. Contact us at enquiries@novagenai.com.my to schedule a consultation where we'll assess your use case and demonstrate relevant capabilities.